A wholesale fiber business that launched fast on a managed BSS and outgrew it. Serving multiple ISPs on one platform, with FTTH, Ethernet, sales, CRM, and field service grown as separate systems and no path to AI-driven automation.
Faster time-to-market for new products
To launch new products, down from the prior cycle
To phased agentic maturity
End-to-end OSS/BSS operations for a wholesale fiber business that launched quickly on a managed BSS, and now needed more than order-to-cash at scale. The licensed applications worked, but the vendor lock-in they carried limited AI-driven automation. Serving multiple ISPs on one platform meant no overlap was possible across order, inventory, or billing. And growth had been siloed: FTTH, Ethernet, sales, CRM, and field service had each grown as separate systems, with no unified platform underneath. The business needed a path to AI-native autonomous operations without deepening vendor dependence.
Synapt Autonomous Operations, extended across the BSS estate in two stages: a managed BSS delivered today, and a zero-license agentic operations layer to follow.
Automated order-to-cash through TMF Open APIs, with a self-serve ISP portal
Zero-license, TMF ODA-compliant architecture replacing licensed applications
Agentic operations spanning service delivery, inventory, assurance, data migration, sales, CRM, field service, and product catalogue
Phased maturity from Foundation to Automated to Agentic, targeted in roughly 11 months
Automated order-to-cash
TMF Open APIs and a self-serve portal serving multiple ISPs on one platform
Zero-license architecture
TMF ODA-compliant operations without licensed application dependence
Repeatable BSS for wholesale fiber
Pre-configured platform built on patterns proven across tier-1 operators
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