Technicians matching impacted modems and nodes to customer accounts by hand, one outage at a time. Automating detection, correlation, and resolution so the network handles it and customers hear first.
Manual correlation in the outage loop
Customers notified before they call
Resolution without technician dispatch
Outage management ran on manual processes end to end. Technicians matched impacted modems and nodes to customer accounts by hand, which slowed response at every step. Manual updates caused lags in incident notifications, so resolution trailed detection. And customer communication was reactive, which drove up inbound support calls on every outage. Detection, correlation, and resolution needed to run without manual intervention.
Synapt Autonomous Operations, deployed as a reusable bot platform that integrates with any northbound interface.
Outage-related incidents flagged automatically, without manual triage
Impacted modems and customer accounts matched and updated end to end, without manual lookup
Network automaton bots adding self-healing on top of the automation, speeding resolution
Technicians stepping in only when the network cannot resolve it
Automated detection
Outage incidents flagged without manual triage
End-to-end correlation
Modems, nodes, and customer accounts matched automatically
Self-healing resolution
Bots resolving outages, with proactive customer notification built in
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