Tier-1 US telecom operator

Replacing a vendor-locked NFV stack with a modular agentic platform

A third-party network function virtualization platform ran the full lifecycle of enterprise network services, and every new product, partner, or market waited on the vendor's roadmap. Rebuilding it as a composable, agent-led platform owned in-house.

Autonomous Operations

OUTCOME

66%

Of service operations automated

60%

Reduction in NFV lifecycle staff

60+

Purpose-built agents in the catalog

CONTEXT

The legacy NFV platform handled the full lifecycle of enterprise network services, but it was a third-party product and it constrained the business on three fronts. The architecture had low composability and was locked to the vendor's roadmap. The commercial model was fixed-license, which kept cost-to-serve high. And launching new services required complex orchestration, which slowed go-to-market. The operator needed a platform that scaled on flexible cost rather than vendor terms.

SOLUTION

Synapt Autonomous Operations, deployed as an extensible replacement for the legacy stack and branded in-house as the operator's own platform.

  • Composable building blocks giving clean paths to service lifecycle automation

  • Agent catalog of 60+ purpose-built agents for operational autonomy

  • New VNFs and partners onboarded as composable elements, without architectural rework

  • New products launched without duplicating logic, new markets entered without operational overhead

SPOTLIGHT

  1. 01

    Composable service lifecycle

    Building blocks that automate the lifecycle without vendor-defined paths

  2. 02

    Agent-led operations

    60+ purpose-built agents running service operations autonomously

  3. 03

    Ecosystem extensibility

    New VNFs, partners, and services added without rebuilding the platform

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