Leading telecom operator in LATAM

Unifying multi-market IT operations

Five operating companies, five separate IT stacks, one fixed transition date. Consolidating them into a single agentic operations layer while the cost commitments were still being negotiated.

Autonomous Operations Agent Hub

OUTCOME

$321M+

Projected savings over a 10-year term

5

OpCos on one agentic operations layer

$10M

Innovation fund for AI-led capability

CONTEXT

Five operating companies across four markets, each running a different IT stack and its own vendor landscape. Day-1 was a fixed date and required vendor novation across every OpCo. At the same time, the 10-year pricing was under internal scrutiny over how far AI-driven cost disruption would reach. The cost commitments and the move to AI-led operations had to land together, not in sequence.

SOLUTION

Synapt Autonomous Operations and Synapt Agent Hub, deployed as a joint AI workstream running alongside the transition.

  • One agentic operations layer across all five OpCos, replacing five parallel modernizations

  • Ready agent catalog powering the GenAI operations layer from the start

  • AI deployment workstream running in 2 to 3 months, ahead of the transition close

  • Vendor novation across every OpCo, on a fixed Day-1 date

SPOTLIGHT

  1. 01

    Unified agentic operations

    One operations layer across five OpCos and their separate stacks

  2. 02

    Ready agent catalog

    Pre-built agents powering the GenAI operations layer from Day-1

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