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The Customer Churn Prediction Agent tackles churn with accurate customer context, timed & targeted retention.
Limited visibility into churn risk
Fragmented customer data
No proactive remediation
The Churn Agent hits all three challenges out of the park
Industry-specific data engineering capabilities
Customer & service data on One Unified Platform
3-Step auto-retention process
GenAI-powered churn prediction score, leveraging insights from case history, escalation records, SLA violations, chat sentiment, customer interactions, and other relevant factors.
Closely monitor at-risk customers by assigning cases to the appropriate teams and tracking efforts to mitigate negative customer sentiment.
Three proven retention strategies with human-in-the-loop autonomy, designed to help you intervene, address customer dissatisfaction, and stay ahead of churn.
Combining customer and service data on a single platform, the Agent drives accurate churn risk prediction, at-risk segment mapping and targeted retention
Escalation History
Chat Sentiment
SLA Breach
NPS Survey
Churn risk score
Capture churn propensity in workflow notes
At-risk customer segmentation
Automated targeted retention efforts
Churn Agent is a solution built on ServiceNow that helps businesses identify and prevent customer churn by analyzing customer data across multiple channels. It provides valuable insights and drives human-in-loop autonomous actions to improve customer retention.
Churn Agent utilizes predictive analytics to examine customer behavior, interactions, and trends, allowing businesses to identify customers who are likely to churn before it happens.
Churn Agent gathers and analyzes data from various customer touchpoints, such as escalation history, customer service interactions, SLA breach, and engagement patterns, and feedback, offering a 360-degree view of the customer.
Retaining existing customers is often more cost-effective than acquiring new ones. By reducing churn, businesses can save on acquisition costs and ensure long-term customer loyalty, which supports revenue growth.
Churn Agent delivers real-time, data-driven recommendations to businesses, helping them send emails to engage at-risk customers. These insights ensure timely interventions to minimize churn.
Yes, Churn Agent is built on ServiceNow, which allows easy integration with other enterprise systems like CRM, customer support, and marketing platforms, making it an adaptable solution for any organization.
Absolutely! Whether you're a small business or a large enterprise, Churn Agent is designed to scale and support any organization looking to improve customer retention and reduce churn.
Churn Agent stands out by offering cross-channel data analysis by tapping customer and service data on one platform (ServiceNow). Unlike reactive solutions, Churn Agent helps businesses address churn before it occurs, using predictive analytics and real-time insights.
Businesses can start seeing results relatively quickly after implementing Churn Agent. The platform provides early insights into at-risk customers, enabling teams to take immediate actions to prevent churn, often within the first few months.
Churn Agent is designed to be user-friendly and can be quickly adopted by teams with minimal training and a short implementation cycle. Additionally, ServiceNow’s integration means teams familiar with the platform will find it easy to implement and use.
Churn Agent aggregates data from the ServiceNow single data platform, ensuring a holistic view of each customer’s journey. This cross-channel data helps predict churn more accurately.
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